1. Introduction
These Terms of Service (hereinafter referred to as “Terms”) govern your use of the website https://visenno-global-trading.top/ (hereinafter referred to as the “Website”) operated by VISENNO GLOBAL TRADING CO., LTD (hereinafter referred to as “we”, “us” or “our”). The Website specializes in men’s clothing, including but not limited to sweaters, cardigans, vests, and polo shirts. By accessing, browsing, or using the Website, placing an order, or engaging with any of our services, you (hereinafter referred to as “you” or “User”) acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, please refrain from using the Website and our services.
2. Eligibility
To use our Website and services, you must be at least 18 years of age or have the legal capacity to enter into a binding contract under applicable law. By using the Website, you represent and warrant that you meet this eligibility requirement and that all information you provide to us is accurate, truthful, and complete. We reserve the right to verify your eligibility and refuse service to anyone who does not meet the requirements or provides false information.
3. Account Registration
3.1 Registration Process
To place orders or access certain features of the Website, you may need to register an account. During registration, you will be required to provide a valid email address and create a secure password. You agree to provide accurate, current, and complete information during the registration process and to update such information promptly if it changes.
3.2 Account Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities conducted under your account. You agree to notify us immediately at service@visenno-global-trading.top if you suspect any unauthorized use of your account or breach of security. We shall not be liable for any loss or damage arising from your failure to protect your account credentials.
4. Product Information and Pricing
4.1 Product Descriptions
We strive to provide accurate and detailed descriptions of our men’s clothing products, including materials, sizes, colors, and features, on the Website. However, we do not warrant that product descriptions, images, or other content on the Website are error-free, complete, or up-to-date. Due to differences in computer monitors, mobile device screens, and lighting conditions, the actual color of products may vary slightly from the images displayed on the Website.
4.2 Pricing
All product prices are displayed in US Dollars (USD) and are subject to change without prior notice. We reserve the right to adjust prices at any time based on factors such as market conditions, product availability, and cost fluctuations. The price charged for a product at the time of your order confirmation is the price you will pay, provided that the product is available. We shall not be obligated to fulfill orders placed at an incorrect price due to typographical errors or system malfunctions.
4.3 Product Availability
Product availability is indicated on the Website. We make every effort to maintain sufficient inventory of our products, but we do not guarantee that all products will be available at all times. In the event that a product you ordered is out of stock or discontinued, we will notify you promptly via email and offer you the option to cancel the order, receive a full refund, or substitute the product with a similar item (with your consent).
5. Orders and Payment
5.1 Order Placement
When you place an order on the Website, you are making an offer to purchase the selected products subject to these Terms. We reserve the right to accept or reject your order in our sole discretion. An order is considered confirmed only when we send you an order confirmation email specifying the order details, including product(s), quantity, price, and shipping information.
5.2 Payment Terms
You agree to pay the total amount specified in the order confirmation, including product prices, shipping fees, and any applicable taxes. We accept various payment methods as indicated on the Website, and all payments must be made in full at the time of order placement. You warrant that the payment information you provide is valid and that you have the authority to use the payment method selected. We shall not be liable for any delays or failures in processing payments due to incorrect payment information or issues with the payment processor.
5.3 Order Cancellations and Modifications
You may request to cancel or modify your order within 24 hours of placing it by contacting us at service@visenno-global-trading.top. We will make every effort to accommodate your request, but we cannot guarantee cancellation or modification if the order has already been processed, shipped, or is in the final stages of fulfillment. If your cancellation request is approved, we will issue a full refund within a reasonable time frame.
6. Shipping and Delivery
6.1 Shipping Methods and Fees
We offer shipping services to specified locations, and shipping fees are calculated based on the destination, product weight, and shipping method selected at checkout. The estimated delivery time will be provided at the time of order placement, but this is only an estimate and not a guarantee. Delivery times may vary due to factors such as customs processing, carrier delays, and unforeseen circumstances.
6.2 Risk of Loss
The risk of loss or damage to the products passes to you upon delivery of the products to the carrier. We shall not be liable for any loss, damage, or delay in delivery caused by the carrier, customs authorities, or other third parties. You are responsible for providing an accurate and complete shipping address. We are not responsible for undelivered orders due to incorrect or incomplete shipping information.
6.3 International Shipping
For international orders, you are responsible for complying with all applicable import laws, regulations, and customs requirements of the destination country. You agree to pay any import duties, taxes, or other fees imposed by the destination country. We are not responsible for any delays or seizures of products due to non-compliance with customs regulations.
7. Returns and Refunds
7.1 Return Policy
You may return unused, unworn, and undamaged products within 30 days of receiving them for a refund or exchange, provided that the products are in their original packaging with all tags and labels intact. Customized or personalized products are not eligible for return unless they are defective or damaged upon delivery.
7.2 Return Process
To initiate a return, please contact us at service@visenno-global-trading.top to obtain a Return Authorization (RA) number and return instructions. You must include the RA number on the return package. You are responsible for the cost of return shipping, unless the return is due to a defect, damage, or error on our part. We recommend using a trackable shipping method for returns, as we are not responsible for lost return packages.
7.3 Refunds
Once we receive and inspect the returned products and confirm they meet the return requirements, we will issue a refund to the original payment method within 7-14 business days. The refund amount will exclude the original shipping fees, unless the return is due to our error. We reserve the right to deduct a restocking fee if the returned products are not in their original condition.
8. Intellectual Property
All content on the Website, including but not limited to product images, descriptions, logos, trademarks, text, graphics, and software, is the exclusive intellectual property of VISENNO GLOBAL TRADING CO., LTD or its licensors. You may not copy, reproduce, distribute, modify, display, sell, or exploit any of this content without our prior written permission. The trademarks “VISENNO GLOBAL TRADING CO., LTD” and any related logos are the property of our company and may not be used without authorization.
9. Limitation of Liability
To the maximum extent permitted by applicable law, VISENNO GLOBAL TRADING CO., LTD shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Website, products, or services, whether based on contract, tort, negligence, or other legal theory. Our total liability for any claim arising out of or related to these Terms or your use of our services shall not exceed the total amount paid by you for the products giving rise to the claim.
This limitation of liability does not apply to damages caused by our intentional misconduct, gross negligence, fraud, or violation of applicable laws.
10. Indemnification
You agree to indemnify, defend, and hold harmless VISENNO GLOBAL TRADING CO., LTD, its officers, directors, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or in connection with your use of the Website, violation of these Terms, infringement of any intellectual property or other rights of third parties, or any other act or omission by you.
11. Modifications to Terms
We reserve the right to update, modify, or revise these Terms at any time. Your continued use of the Website or our services after the changes take effect constitutes your acceptance of the revised Terms. We encourage you to review these Terms regularly to stay informed of any updates.
12. Termination
We may terminate or suspend your access to the Website or our services at any time, without prior notice or liability, for any reason, including but not limited to your violation of these Terms, fraudulent activity, or inactivity of your account for an extended period. Upon termination, your right to use the Website and services will immediately cease. Sections of these Terms that by their nature should survive termination (such as intellectual property, limitation of liability, indemnification, and dispute resolution) shall remain in effect.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, excluding its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website or services shall first be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days of the initial notice of the dispute, either party may submit the dispute to arbitration in accordance with the rules of the Chartered Institute of Arbitrators (CIArb) of the United Kingdom. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.
14. Miscellaneous
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Website and services, and supersede all prior or contemporaneous agreements, communications, and understandings (whether oral or written) relating to the subject matter hereof.
14.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms.
14.3 Waiver
Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or any other provision, nor shall it affect our right to enforce such provision in the future.
14.4 Assignment
You may not assign or transfer these Terms or any of your rights or obligations hereunder without our prior written consent. We may assign these Terms or any of our rights or obligations to a third party in connection with a merger, acquisition, sale of assets, or other business transfer.
15. Contact Us
If you have any questions, concerns, or inquiries about these Terms of Service, please contact us at:
Email: service@visenno-global-trading.top