1. Introduction

This Shipping Policy applies to all orders placed through the website https://visenno-global-trading.top/ (hereinafter referred to as the “Website”) operated by VISENNO GLOBAL TRADING CO., LTD (hereinafter referred to as “we”, “us” or “our”). We specialize in men’s clothing, including sweaters, cardigans, vests, polo shirts, and other knitwear. This policy outlines the terms and conditions for shipping, delivery, and related services for orders placed on our Website. By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy, as well as our Terms of Service and Privacy Policy.

2. Shipping Carriers

We partner with leading global and regional shipping carriers to ensure reliable and efficient delivery of your orders. Available shipping carriers include, but are not limited to:

  • USPS (United States Postal Service)
  • FedEx
  • UPS (United Parcel Service)
  • DHL
  • Other reputable carriers (denoted as “ETC” in communications)

The specific carriers available for your order will depend on your shipping destination, order weight, and selected shipping method. You can view the available carrier options and corresponding shipping fees during the checkout process.

3. Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation. Processing time includes order verification, product preparation, and packaging.
  • During peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances (e.g., inventory shortages, logistics disruptions), processing time may be extended to 3-5 business days. We will notify you via email if there is a significant delay in processing your order.

4. Shipping Destinations

We offer shipping to most countries and regions worldwide. You can check if your destination is eligible for shipping by entering your shipping address during checkout. Please ensure that your shipping address is accurate, complete, and in English (including street name, house number, city, postal code, and country/region). We are not responsible for undelivered, delayed, or misdelivered orders due to incorrect or incomplete shipping information.

5. Shipping Methods and Delivery Times

5.1 Domestic Shipping (for eligible regions)

  • Standard Shipping: Delivered via USPS, FedEx Ground, UPS Ground, or equivalent carriers. Estimated delivery time: 3-7 business days after order processing.
  • Express Shipping: Delivered via FedEx Express, UPS Express, or similar services. Estimated delivery time: 1-3 business days after order processing.
  • Priority Shipping: Available for urgent orders, delivered via USPS Priority Mail, FedEx Priority Overnight, UPS Next Day Air, or comparable services. Estimated delivery time: 1-2 business days after order processing (excludes weekends and holidays).

5.2 International Shipping

  • Standard International Shipping: Delivered via USPS International, DHL Express Worldwide, FedEx International Economy, or UPS Worldwide Economy. Estimated delivery time: 7-14 business days after order processing (varies by destination, excluding customs processing time).
  • Express International Shipping: Delivered via DHL Express, FedEx International Priority, UPS Worldwide Express, or equivalent. Estimated delivery time: 3-7 business days after order processing (excludes customs processing time).

Please note that delivery times are estimates only and not guarantees. Actual delivery may be affected by factors such as customs processing, carrier delays, weather conditions, and local postal services. We are not liable for delays caused by third-party carriers or circumstances beyond our control.

6. Shipping Fees

  • Shipping fees are calculated based on your shipping destination, order weight, package dimensions, and selected shipping method/carrier. The exact shipping fee will be displayed during checkout before you confirm your order.
  • We may offer free shipping promotions from time to time (e.g., minimum order value requirements). Eligibility for free shipping will be clearly stated in the promotion terms, and the discount will be automatically applied at checkout if the conditions are met.

7. Order Tracking

  • Once your order is shipped, we will send a shipping confirmation email containing a unique tracking number and a link to track your package via the carrier’s website.
  • You can also track your order by logging into your account on the Website and navigating to the “Order History” section.
  • Tracking information may take 24-48 hours to update after the shipping confirmation email is sent, depending on the carrier’s system. If you do not see tracking updates within this period, please contact our customer service for assistance.

8. Customs, Duties, and Taxes

  • For international orders, your package may be subject to import duties, taxes, and other fees imposed by the customs authorities of your destination country/region. These fees are the sole responsibility of the customer.
  • We do not collect customs duties, taxes, or related fees at the time of purchase. You will be required to pay these fees directly to the customs authority or carrier upon delivery.
  • Customs policies vary by country/region. We recommend checking with your local customs office for information on applicable duties, taxes, and import regulations before placing an international order. We are not liable for delays or seizures of packages due to non-compliance with customs requirements.

9. Shipping Restrictions

  • Certain products may be subject to shipping restrictions due to local laws, regulations, or carrier policies (e.g., size, weight, or material restrictions). If your order contains restricted items, we will notify you via email and may cancel the affected items or the entire order, with a full refund issued for the cancelled portion.
  • We reserve the right to refuse shipping to any destination where we determine, in our sole discretion, that shipping is impractical, illegal, or subject to excessive risk.

10. Missing, Lost, or Damaged Shipments

  • If you do not receive your package within the estimated delivery time, please first track your order using the provided tracking number. If the tracking information shows the package as delivered but you have not received it, contact the carrier directly to file a claim. We can assist you with providing order details to support your claim.
  • If your package is lost or damaged during transit, please notify us at service@visenno-global-trading.top within 7 business days of the estimated delivery date. Include your order number, tracking number, and photos of the damaged package (if applicable). We will investigate the issue with the carrier and offer a solution, which may include a replacement, full refund, or reshipment, at our discretion.
  • We are not liable for lost or damaged packages if the shipping address provided was incorrect, or if the package was delivered to a secure location (e.g., mailbox, front porch, or reception desk) as specified by you.

11. Changes to Shipping Information

  • Once an order has been processed and shipped, we cannot modify the shipping address, carrier, or shipping method. If you need to change your shipping information, please contact us immediately at service@visenno-global-trading.top. We will attempt to accommodate your request if the order has not yet been shipped, but we cannot guarantee changes will be possible.

12. Modifications to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Your continued use of the Website and placement of orders after the changes take effect constitute your acceptance of the revised policy. We encourage you to review this Shipping Policy regularly before placing an order.

13. Contact Us

If you have any questions, concerns, or need assistance with shipping-related matters, please contact our customer service team at:

Email: service@visenno-global-trading.top