1. Introduction

This Returns Policy applies to all purchases made through the website https://visenno-global-trading.top/ (hereinafter referred to as the “Website”) operated by VISENNO GLOBAL TRADING CO., LTD (hereinafter referred to as “we”, “us” or “our”). We specialize in men’s clothing, including sweaters, cardigans, vests, polo shirts, and other knitwear. This policy outlines the terms and conditions for returning products, obtaining refunds, or requesting exchanges. By placing an order on our Website, you acknowledge that you have read, understood, and agreed to comply with this Returns Policy, as well as our Terms of Service and Privacy Policy.

2. Eligibility for Returns

To be eligible for a return, refund, or exchange, the following conditions must be met:

  • The return request must be initiated within 30 calendar days from the date you receive the product(s).
  • The product(s) must be unused, unworn, and undamaged, with no signs of wear, stains, or alterations.
  • All original tags, labels, and packaging (such as product boxes, dust bags, or tags) must be intact and included with the returned item(s).
  • Customized or personalized products are not eligible for return unless they are defective, damaged upon delivery, or do not match the customization requirements you specified.
  • Clearance or final-sale items are non-returnable and non-refundable, unless they are defective or faulty. Such items will be clearly marked on the product page.

3. Return Process

To initiate a return, please follow these steps:

  1. Request a Return Authorization (RA) Number: Contact our customer service team at service@visenno-global-trading.top to submit your return request. Please include your order number, product name(s), reason for return, and relevant photos (if the product is defective or damaged). We will review your request within 2-3 business days and issue an RA number if your return is approved.
  2. Prepare the Return Package: Pack the eligible product(s) securely in appropriate packaging to prevent damage during transit. Clearly print the RA number on the outer surface of the package (this is required for our warehouse to process your return). Do not send the product(s) without an RA number, as unlabeled returns may be delayed or rejected.
  3. Ship the Return Package: You are responsible for arranging and paying for the return shipping, unless the return is due to our error (e.g., defective product, wrong item shipped, or incorrect size/color). We recommend using a trackable shipping method and retaining the shipping receipt and tracking number for reference. We are not liable for lost, stolen, or damaged return packages.

4. Refunds

  • Once we receive and inspect your returned package (typically within 5-7 business days of delivery to our warehouse), we will confirm if the product(s) meet the return eligibility requirements.
  • If approved, we will process your refund to the original payment method within 7-14 business days. The refund amount will be the full purchase price of the product(s), excluding the original shipping fees (unless the return is due to our error).
  • Please note that the time it takes for the refund to reflect in your account depends on your payment provider’s processing times (usually 3-5 business days for credit/debit cards, and up to 7 business days for other payment methods).
  • We reserve the right to deduct a restocking fee (up to 15% of the product price) if the returned product(s) are not in their original condition, missing tags/packaging, or show signs of improper use.

5. Exchanges

  • If you wish to exchange a product for a different size, color, or style, please indicate this in your return request when contacting customer service. Exchanges are subject to product availability.
  • Once your returned product is inspected and approved, we will process the exchange and ship the new product to you. You will be responsible for any price difference between the original product and the exchanged product, as well as the shipping fees for the new product (unless the exchange is due to our error).
  • If the requested product for exchange is out of stock, we will notify you and offer a full refund instead.

6. Defective or Damaged Products

  • If you receive a defective, damaged, or faulty product, please contact us within 7 calendar days of delivery. Provide your order number, photos of the defect/damage, and a detailed description. We may request additional information to assess the issue.
  • Upon verification, we will offer a free replacement, full refund, or free return (with us covering the return shipping cost), at your option. We reserve the right to request the defective product be returned to us for inspection.

7. Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

  • Clearance or final-sale products (marked as “Final Sale” on the product page).
  • Customized or personalized products (unless defective or not as specified).
  • Products that have been worn, washed, altered, or damaged by the customer.
  • Products without original tags, labels, or packaging.
  • Gift cards (if applicable).

8. International Returns

  • For international orders, return shipping costs and any customs duties, taxes, or fees incurred during the return process are the sole responsibility of the customer.
  • We recommend checking with your local customs authority for any requirements or restrictions related to returning international shipments, as failure to comply may result in delays or additional fees.
  • We are not liable for any issues arising from non-compliance with international shipping or customs regulations.

9. Modifications to This Returns Policy

We reserve the right to update or modify this Returns Policy at any time. Your continued use of the Website and purchase of our products after the changes take effect constitute your acceptance of the revised policy. We encourage you to review this Returns Policy regularly before making a purchase.

10. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact our customer service team at:

Email: service@visenno-global-trading.top